Live Support - 877.825.DiNi(3464)

 

Contact Center Support

 

DiNi Communications is a premier around-the-clock service provider in offering all businesses - small to large, a cost effective global support presence. DiNi's cost-effective options have made outsourcing your in/outbound call center, help desk and onsite services the quickest and easiest way to offer your products to the global marketplace and fulfill your end user requirements.

 

We provide services in the following areas -

 

- Toll Free Help-Desk Support

24-hour toll free customer support line, staffed with experienced trained personnel

 

- Network Monitoring

DiNi Network Operations Center (NOC) is a 24-hour network monitoring solution that can be customized to detect your network devices

 

- Network Consultants

Network design and consulting, email solutions, project management, etc

 

- Network Security

Protection from Viruses, SPAM, or other security threats

 

- Call Tracking and Reporting

Tracking and reporting all service incidents with real time access via the web by our customers

 

- Qualified System Installation and Training

Multi-day training sessions, pre-installation analysis, and customer integrations are also available

 

- Remote Diagnostics

24 hours a day, 7 days a week

 

- NOC Administration and Management

Network Infrastructure Management using state of the art network monitoring software and remote access solutions

 

- Asset Management and Inventory

Asset Management and Inventory control of all of your computers, servers, and network hardware

 

- Remote PC Access

Remote access to end users to provide quick resolutions to issues